Refund & Return Policy
At Elysianoble, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are committed to making the return and refund process as smooth as possible. Please review our policy below to ensure a hassle-free experience.
Eligibility for Returns
You may request a return if:
- The item is unused, unworn, and in its original packaging.
- All original tags, labels, and accessories are included.
- The return request is made within 15 days of delivery.
We do not accept returns for:
- Perishable goods (food, plants, etc.)
- Personal hygiene items (makeup, skincare, undergarments, etc.)
- Digital downloads or subscription-based products
- Custom-made, personalized, or clearance sale items
If your item does not qualify for a return, we may still offer partial refunds or store credit in certain cases.
How to Request a Return
We want you to be completely satisfied with your purchase. If you need to return an item, follow these simple steps:
Contact Us – Reach out to our customer support team via Contact Us or email us at cs@elysianoble.com with your order number and reason for the return.
Approval & Instructions – If your return is eligible, we will provide return authorization and shipping details.
Prepare the Return – Pack the item securely in its original packaging. Include a copy of your receipt or order confirmation along with a note stating the reason for the return.
Ship the Return – Use a track able shipping method to send the item to the return address provided by our team.
Processing & Refund – Once we receive and inspect the item, we will process your refund or exchange.
Notes: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Process
Once we receive and inspect your returned item:
- If approved, a refund will be issued to your original payment method within 15 business days.
- If denied, we will notify you via email with further options.
Refunds may take 3 days to reflect, depending on your bank or payment provider.
Exchanges
We offer exchanges if:
- The item is defective or damaged.
- You received the wrong product.
Contact us at cs@elysianoble.com to request an exchange. If the replacement is unavailable, we will offer a full refund.
Order Cancellations
You may cancel your order if:
- The request is made before shipping.
- The order is not custom or personalized.
Once shipped, cancellations are not possible, but you can initiate a return after receiving the item.
Damaged, Defective, or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with:
- Photos of the product & packaging
- Order number and details
We will arrange a free replacement or full refund after reviewing your claim.
Late or Missing Refunds
If you haven't received your refund yet:
- Check your bank statement – it may take time to process.
- Contact your payment provider – processing times vary.
- Still no refund? Email us at cs@elysianoble.com, and we’ll assist you.
Return Shipping Address
For return instructions and address details, please contact us at cs@elysianoble.com before shipping your item.
Contact Us
For any refund or return inquiries, reach out to us:
Email: cs@elysianoble.com
Phone: +1 (800) 284-0134
Live Chat: Available on our website
Website: www.elysianoble.com
Important: We reserve the right to modify this policy at any time. Please review it regularly for updates.