At Elysianoble, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are committed to making the return and refund process as smooth as possible. Please review our policy below to ensure a hassle-free experience. Eligibility for Returns You may request a return if: The item is unused, unworn, and in its original packaging. All original tags, labels, and accessories are included. The return request is made within 15 days of delivery. We do not accept returns for: Perishable goods (food, plants, etc.) Personal hygiene items (makeup, skincare, undergarments, etc.) Digital downloads or subscription-based products Custom-made, personalized, or clearance sale items If your item does not qualify for a return, we may still offer partial refunds or store credit in certain cases. How to Request a Return We want you to be completely satisfied with your purchase. If you need to return an item, follow these simple steps: Contact Us – Reach out to our customer support team via Contact Us or email us at cs@elysianoble.com with your order number and reason for the return. Approval & Instructions – If your return is eligible, we will provide return authorization and shipping details. Prepare the Return – Pack the item securely in its original packaging. Include a copy of your receipt or order confirmation along with a note stating the reason for the return. Ship the Return – Use a track able shipping method to send the item to the return address provided by our team. Processing & Refund – Once we receive and inspect the item, we will process your refund or exchange. Notes: Customers are responsible for return shipping costs unless the item is defective or incorrect. Refund Process Once we receive and inspect your returned item: If approved, a refund will be issued to your original payment method within 15 business days. If denied, we will notify you via email with further options. Refunds may take 3 days to reflect, depending on your bank or payment provider. Exchanges We offer exchanges if: The item is defective or damaged. You received the wrong product. Contact us at cs@elysianoble.com to request an exchange. If the replacement is unavailable, we will offer a full refund. Order Cancellations You may cancel your order if: The request is made before shipping. The order is not custom or personalized. Once shipped, cancellations are not possible, but you can initiate a return after receiving the item. Damaged, Defective, or Incorrect Items If you receive a damaged or incorrect item, contact us within 48 hours of delivery with: Photos of the product & packaging Order number and details We will arrange a free replacement or full refund after reviewing your claim. Late or Missing Refunds If you haven't received your refund yet: Check your bank statement – it may take time to process. Contact your payment provider – processing times vary. Still no refund? Email us at cs@elysianoble.com, and we’ll assist you. Return Shipping Address For return instructions and address details, please contact us at cs@elysianoble.com before shipping your item. Contact Us For any refund or return inquiries, reach out to us: Email: cs@elysianoble.com Phone: +1 (800) 284-0134 Live Chat: Available on our website Website: www.elysianoble.com Important: We reserve the right to modify this policy at any time. Please review it regularly for updates.