Terms of service

Welcome to Elysianoble ("we", "our", "us"). These terms ("Terms") govern your use of www.elysianoble.com (the "Site") and any order you place with us. By using the Site or placing an order, you agree to these Terms. If you don't agree, please don't use the Site.

Questions about these Terms: cs@elysianoble.com.

Eligibility and accounts

Eligibility

To use our services, you must:

  • be at least 18 years old or have parental consent;
  • provide accurate and complete information;
  • use the Site for lawful purposes only.

Accounts

  • You may create an account to see your orders and tracking, save addresses and use store credit.
  • You are responsible for keeping your account details confidential.
  • We may suspend or close accounts that break these Terms.

Orders and payments

Order acceptance

  • Placing an order does not guarantee acceptance. We may refuse or cancel an order, for example after a pricing error or a suspected fraud check. If we cancel an order you have paid for, we refund you in full.
  • You receive an email confirmation once your order is accepted.

Prices and payment

  • All prices are in US dollars (USD). Applicable taxes are shown at checkout.
  • We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay and PayPal.
  • Prices and promotions may change without notice. A change never affects an order you have already placed.

Discounts

  • Stack & Save and other automatic discounts are applied in the cart and at checkout under the rules shown on the Site at the time of your order.
  • If you return part of a discounted order, the refund is based on the price you actually paid for the returned item.

Cancellations and changes

  • You can cancel or change your order free of charge until it has shipped. Contact us by store chat, email at cs@elysianoble.com, or phone and WhatsApp at +1 (929) 206-1658.
  • Once shipped, an order can't be canceled, but it may be returned under our return policy.

Shipping and delivery

  • We deliver to the US and many other countries. We prepare your order in 1–4 days, and delivery takes 3–10 days after it ships. Most orders arrive 6–12 days after you order. See our shipping policy.
  • Shipping is free on 3 items or $50; otherwise the cost is shown at checkout before you pay.
  • Outside the US, local import duties or taxes may apply and are set by your country.
  • If your order is lost, arrives damaged or hasn't been delivered within 30 days of your order, we send a free replacement or a full refund, as described in our shipping policy.

Returns and refunds

  • You can return most items within 30 days of delivery. Contact us by store chat, email or WhatsApp with your order number (for example #1234), the name on the order, and a photo of the item and its packaging. We'll reply quickly with your next steps.
  • Damaged, faulty or wrong items: the return is always free. We send a prepaid label, and you choose a replacement or a full refund.
  • Change of mind or wrong size ordered: That's fine, just message us first. We look at every return personally, and most change-of-mind returns are free. For a few items, such as large, heavy or costly-to-ship pieces, a return shipping fee may apply. If it does, we'll tell you the exact amount before you send anything, so you can decide.
  • Items that can't be returned: perishable goods, personal hygiene items and digital downloads.
  • Refunds go to your original payment method within 5 business days of the item reaching us. Your bank may take a few more days to show it. Store credit is added once the return is approved and works only in this store.

Full details are in our return and refund policy.

Product information and availability

  • We work to keep product descriptions, images and prices accurate, but errors can occur, and we may correct them.
  • Colors can look slightly different on different screens.
  • Product availability may change without notice.

Intellectual property

  • All content on the Site, including text, logos, images and software, is owned by or licensed to Elysianoble.
  • You may not copy, reproduce or distribute it without our permission.

Use of the Site

By using the Site, you agree not to:

  • use it for fraudulent, illegal or harmful activities;
  • interfere with its security or attempt unauthorized access;
  • upload or share harmful software such as viruses or malware.

Breaking these Terms may lead to account closure or legal action.

Reviews and messages

If you send us a review, photo or message, you confirm it is your own and lawful, and you allow us to use it on the Site and in our marketing. We may remove content that is unlawful, offensive or misleading.

Limitation of liability

  • Elysianoble is not liable for indirect, incidental or consequential damages arising from the use of the Site or our products.
  • Our maximum liability is limited to the amount paid for the product purchased.
  • We don't guarantee that the Site will be uninterrupted or error-free.
  • Nothing in these Terms limits rights you have under consumer protection laws that can't be excluded.

Security and privacy

  • We take reasonable measures to protect your data.
  • Your personal information is handled in line with our privacy policy.
  • We are not responsible for breaches or attacks by third parties.

Third-party links

The Site may link to third-party websites. We don't control or endorse them and are not responsible for their content, policies or practices.

Events beyond our control

We are not responsible for delays or failures caused by events beyond our control, including natural disasters, cyberattacks, shipping disruptions and power outages. Our delivery guarantee still applies.

Ending services

We may:

  • suspend or close accounts that break these Terms;
  • restrict access to certain features of the Site;
  • change or discontinue services at any time.

Governing law and disputes

  • These Terms are governed by the laws of the United States of America.
  • Disputes will first be addressed through negotiation, mediation or arbitration before legal action.

Changes to these Terms

We may update these Terms at any time. The Terms in place when you order apply to that order. Continued use of the Site after a change means you accept the updated Terms, so please check this page from time to time.

Contact us

Store chat (the chat button on any page), cs@elysianoble.com, or phone and WhatsApp +1 (929) 206-1658. We're available 24/7 and usually reply within 30 minutes.